Refund policy

Return & Refund Policy

At MINAR, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The return request must be submitted within 2 DAYS of receiving your order.

  • The product must be unused, unopened, and in its original condition.

  • The original packaging, box, labels, and any included accessories must be intact.

  • Proof of purchase or order details may be required.

  • Products that have been used, opened, sprayed, or altered may not be eligible for return due to hygiene and product-safety considerations.

2. How to Request a Return

To request a return, contact us at contact@minarofficial.com with your order number, reason for the return, and any relevant photos.

Our customer service team will review your request and provide return instructions if your request is approved. Please do not send an item back before receiving confirmation from MINAR.

3. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed within 14 working days. The time it takes for the refunded amount to appear in your account may also depend on your bank or payment provider.

Refunds will generally be issued to the original payment method used for the purchase.

Original shipping charges are generally non-refundable unless the return is due to an incorrect, damaged, or defective product received from MINAR.

4. Exchanges

We may offer exchanges for eligible products, subject to availability.

If you would like to exchange an item, contact us at contact@minarofficial.com within 2 DAYS of receiving your order. If the requested replacement is unavailable, you may be offered a refund or another suitable solution.

5. Damaged or Defective Products

If your order arrives damaged, defective, leaking, or you receive the wrong product, please contact us at contact@minarofficial.com within 2 DAYS of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

  • Any other information our team may request

We will review the issue and, where appropriate, arrange a replacement, exchange, or full refund. If the issue was caused during fulfillment or delivery, MINAR will cover the applicable return shipping costs.

6. Non-Returnable Items

For hygiene and safety reasons, the following items may not be eligible for return:

  • Opened or used perfumes

  • Products that have been sprayed or tested

  • Products without their original packaging

  • Gift cards or other items specifically identified as non-returnable

  • Items returned after the 2 DAYS return period

If you are unsure whether your purchase qualifies for a return, please contact us before sending it back.

7. Return Shipping Costs

For returns due to a change of mind or personal preference, the customer is responsible for the return shipping costs unless otherwise stated.

If you received an incorrect, damaged, or defective product, MINAR will cover the reasonable return shipping costs after the return has been approved.

We recommend using a trackable shipping service when returning an item, as MINAR cannot be responsible for products lost during return shipping unless the return was arranged by us.

8. Our Commitment

We aim to make every MINAR purchase a positive experience. If you have any concerns about your order or our return policy, please contact our customer service team at contact@minarofficial.com, and we will do our best to resolve the issue fairly and promptly.

MINAR — The Essence of Elegance.